Career log 2001 – present

1. Jan 2023 – Present

   IT Analyst II · County of El Dorado

   IT Infrastructure Team. Production and SQL virtualization for County Fiscal systems and departmental applications.

   • Manage two VMware ESXi 8 clusters on Dell VxRail, and coordinate Broadcom software and Dell firmware updates across both.
   • Support about 200 virtual machines and just under 25 bare-metal servers across the main County offices and remote sites.
   • Support the IT Supervisor on the County's VMware NSX environment.
   • Monitor resources, logs and health with Aria Operations and Aria Operations for Logs, connected to SolarWinds and CrowdStrike.
   • Maintain 11 remote Dell PowerEdge servers through OpenManage Enterprise, at sites for Animal Control, Transportation, and Planning and Building.
   • Run the vendor servers and databases behind Cascade WinCAMS and Tyler Technologies Munis ERP.
   • Administer Active Directory and the Microsoft 365 / Azure portal: access, onboarding and offboarding, distribution lists, calendars and mailboxes.
   • Schedule patching with the County Security Team, and run backups and restores of data and VMs.
2. Mar 2021 – 2022

   IT Administrator · Cal.net Inc

   Architecture Division. Took over most system administration from the Engineering Architect Manager.

   • Planned and delivered VoIP platform upgrades: server purchases, process changes, and vendor-managed software upgrades.
   • Built the IT department budget with the Chief Technical Officer.
   • Ran hybrid Azure AD and on-prem Active Directory for four regional offices across California.
   • Managed 130+ computers, laptops and servers across four offices and two data centers, moving the fleet from SolarWinds MSP to NinjaRMM.
   • Rebalanced the ESXi cluster to fix Synology read/write cache problems and slow Veeam jobs, then redesigned the Veeam backups for vSphere and M365.
   • Maintained and repaired five Synology rackmount NAS units.
3. Mar 2018 – Feb 2022

   Network Administrator · Cal.net Inc

   • Handled day-to-day Cisco and MikroTik router and switch work for the Network Architect: port changes, replacement switch configs, and Layer 2 / Layer 3 troubleshooting.
   • Provided the network layer for new wireless links: switch config, VLANs and IP assignment.
   • Helped design and deploy a multi-site Azure AD / Active Directory domain.
   • Helped virtualize 10+ bare-metal servers onto ESXi 6.5 and 6.7 in a vSphere cluster spanning two data centers, including the NTT Global colo in Sacramento.
   • Bought, built, deployed and repaired 86+ desktops, laptops and tablets across four offices.
   • Replaced the company shared drive with a multi-server Synology NAS and Windows Server file server, and helped move the company from Slack to Teams and Exchange.
4. Jan 2010 – Mar 2018

   Technical Support · Sierra Advantage / Cal.net Inc

   • Supported WISP customers on internet, VoIP and email, and took Tier 2 billing and support escalations for the Technical Support manager.
   • Handled payment and past-due collections calls.
   • Worked with Engineering to monitor and maintain the wireless network.
5. Sep 2001 – Dec 2009

   Customer Success Specialist · Websoft Developers / California Networking

   • Broadband sales, service and support for ADSL, T1 and dialup.
   • Dish Network wholesale, sales, service and support.
   • Server colocation.
   • Web development.
   • Resident computer training courses at University Retirement at Davis.

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